Greeneville, TN based law firm Milligan & Coleman needed help locating their documents fast. Traditional methods of storage and filing had been in place for decades, and finding information on cases just wasn’t very practical. By the shear nature of their business, thousands of documents went into each case. This was compounded by the fact that many of their proceedings involved clients in the Healthcare industry where the amount of case documents can be staggering.
Jeff Ward, managing partner at Milligan & Coleman, enlisted the help of
Hungate Business Services and
Xerox to simplify their processes. For the hardware, a Xerox WorkCentre 255 was selected, complimented by
ScanFlowStore software to address the the back-end scanning workflow. The Xerox WorkCentre was used to scan each document, and the ScanFlowStore directed where the scans were ultimately filed on their network. The process and results have been well received, and the time to locate documents has been minimized.
“Before the
Xerox WorkCentre and ScanFlowStore system was installed, we had no real scanning solution in place other than
desktop scanners that were slow and inefficient. We had significant overhead in our manual processes with the current workflow. Before implementation, we had hoped to serve our clients and colleagues quicker with things like scanning to e-mail and directly filing digital documents in their respective file folders on our Windows Server. The system works very well, and it does exactly what it needs to do; we’re finding more uses for it everyday. We have some individuals that use it more than others but I know it’s been a real time saver for me, especially for medical records. I’m able to store records on a flash drive when I go to client sites, rather than taking boxes. Things have gotten much quicker in terms of finding the documents we need and the system is smart enough to OCR all the scanned documents, making everything searchable on my desktop. The
ScanFlowStore features also include placing a Bates Stamp on the images so it is easily identified with the appropriate case. We’ve really enjoyed the solution thus far and look forward to growing with it in the future."
Labels: Hungate Business Services, Paperless Office, ScanFlowStore, Xerox WorkCentre
