Who sets up the equipment after it is delivered?
All equipment on for sale on our site is customer installable. Smaller equipment usually arrives by UPS, with simple step by step instructions. Larger equipment will be delivered by our carriers who will make sure the equipment is in good working order (not DOA) before they leave your office or home. Any networking will need to be done at your discretion.
The equipment has been delivered, who sets things up from my computer?
On the devices where it is applicable, it is up to you to connect your device once it arrives on-site, rest assured you won't be left in the dark. It's as easy as loading the software CD that came with your device and following the on-screen instructions. If you don't have knowledge of how to set up print/scan drivers, don't worry you can call our toll free support line at 1-800-821-2797. There is never a cost for phone support if your warranty is active, or if you have a Xerox maintenance contract. Also, many of our customers engage their usual IT resources for on-site help.
When does my warranty expire?
Each machine has its own warranty period, so make sure you know how long it lasts. This information will usually appear on the machine's web page on our site; if not, please contact us with any questions. The start date of all warranties is the day the machine arrives on-site, not the sale date.
How do I obtain a Xerox maintenance contract for applicable products?
To obtain a maintenance contract, call 1-800-ASK-XEROX. It is advised you call within the first 90 days of product ownership, and definitely prior to your maintenance expiring.
Do I have to take out a maintenance contract after I receive my machine?
No. But we highly recommend you take out maintenance contract, simply because they are machines - they do break down from time to time. Also, in order to be covered under the Xerox Total Satisfaction Guarantee you must have a maintenance contract with Xerox.
Can you ship the certified pre-owned equipment outside of where you have listed on the page?
Sorry, at this time we are only able to ship these devices to certain areas of Virginia, West Virginia and Tennessee. Please call us for availability and delivery times for more specific information.
A few of your machines say "available subject to specific geographic areas" what does that mean?
At this time, some of our equipment is only available for delivery in Virginia, West Virginia and Tennessee that are located in the Hungate Business Services service area.
Are your supplies and accessories on your site OEM Certified?
Yes, they are. We only carry 100% original equipment manufacturer (OEM) approved supplies and accessories for the equipment we sell.
What is your return policy?
Please visit our return policy page.
Order Cancellations
Since orders are processed immediately for same-day shipment, changes or cancellations cannot be made. If an order ships that you wish to cancel, simply refuse the entire order on arrival.
Suspicious Transactions
We continually monitor transactions on our site. If we feel that a purchase looks suspicious in any way, we will attempt to contact the person or entity on the order before shipping any product. If we do not get a response from the account holder with 5 business days, we will cancel the order on file.
Google Checkout Orders
Google Checkout orders will not ship until they clear the processing queue from Google. Google validates transactions on their own, and once a successful authorization has been completed your order will be processed. Please note in some cases, Google Checkout authorizations can take up to 7 business days to complete.
I'm Tax Exempt, how do I see this on checkout?
We only charge sales tax in Virginia, Tennessee and California. Please contact us and we will promptly change your account status to reflect tax exempt on your customer account.
Do you ship to APO, FPO, AA, AE, AP or Military addresses?
Yes we do, and if you're stationed overseas and use your USA (all 50 states) address, you pay our normal rates for delivery. The military takes responsibility for the last leg of delivery. We have no control over their delivery times. Very distant locations have been known to take up to 2 1/2 months for delivery. If the address we ship to is outside of the continental USA, you will be charged the actual shipping cost.
What products can you send to APO, FPO, AA, AE, AP or Military addresses?
At this time we can only ship items such as toner, drums, ink and other supplies to international military addresses. We can not send printers, copiers, fax machines or any similar hardware internationally.
What products can you send to addresses outside the United States?
At
this time we can only ship items such as toner, drums, ink and other
supplies to international addresses. We can not send
printers, copiers, fax machines or any similar hardware
internationally.
Don't see a question that comes to mind? We would love to hear from you!
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