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Who sets up the equipment after it is delivered?
All equipment on our site is customer installable, so it's very easy to get going. Smaller equipment usually arrives by DHL or UPS, with simple step by step instructions. Larger equipment will be delivered by our carriers who will make sure the equipment is in good working order (not DOA) before they leave your office or home. Any networking will need to be done at your discretion.
Ok now it's been delivered, who sets things up from my computer?
On the devices where it is applicable, it is up to you to connect your device once it arrives on-site, but rest assured you won't be left in the dark. It's as easy as loading the software CD that came with your device and following the on-screen instructions. If you don't have knowledge of how to set up print/scan drivers, don't worry you can call our toll free support line at 1-800-821-2797. There is never a cost for phone support if your warranty is active, or if you have a Xerox maintenance contract. Also, many of our customers engage their usual IT resources for on-site help.
When does my warranty expire?
Each machine has its own warranty period, so make sure you know how long it lasts. This information will usually appear on the machine's web page on our site; if not, please call us. The start date of warranties is the day the machine arrives on-site, not the sale date.
How do I obtain a maintenance contract when my warranty expires?
It's very easy to obtain a maintenance contract, just call 1-800-ASK-XEROX.
Do I have to take out a maintenance contract after I receive my machine?
No. But we highly recommend you take out maintenance contract, simply because they are machines--they do break down from time to time. Plus, in order to be covered under the Xerox Total Satisfaction Guarantee you must have a maintenance contract with Xerox.
Can you ship the certified pre-owned equipment outside of where you have listed on the page?
A few of your machines say "available subject to specific geographic areas" what does that mean?
Are your supplies and accessories on your site OEM Certified?
Yes, they are. We only carry 100% original equipment manufacturer (OEM) approved supplies and accessories for the equipment we sell. What is your return policy?
YOU ORDERED SOMETHING, AND NOW YOU DO NOT NEED IT:
If your item is unused, we welcome you to return it to us within 30 calendar days. All returns will be required to pay to a 10% stocking fee, calculated from the selling price of the product on that particular date. Items must be unused for full reimbursement or refunds will be forfeited.
EQUIPMENT HAS BEEN IN USE, HAS PROBLEMS DURING WARRANTY PERIOD:
If you are not totally satisfied with the performance of your Xerox equipment, at your request Xerox will repair it or will replace it without charge to you with an identical model or a machine with comparable features and capabilities during the first 90 days. If the newly delivered equipment is financed by Xerox for more than 3 years, the Guarantee to repair it or replace it will apply during the entire term of your Xerox financing. I'm Tax Exempt, how do I see this on checkout?Not a problem, just contact us and we will create an account for you--you will only need to do this once.
Don't see a question that comes to mind? We would love to hear from you!
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